We will not collect any personally identifiable information about you unless it is in response to you using our website or if you actively contact us about one of our products or services. We value your privacy and the security of your personally identifiable information is extremely important to us.
For the purpose of the General Data Protection Regulation (GDPR) 2018, the data controller is Vesta Global Limited a company registered in England and Wales (10626632) whose registered address is New Zealand House, 15th Floor, 80 Haymarket, London SW1Y 4TE.
Our Information Commissioner’s Office (ICO) reference number is ZA496320.
When you enquire with Vesta, create an account, sign our terms & conditions or complete a form on our website, we will collect the following information from you:
In addition to the above, we will collect information from you through our communications with us which will be needed as part of the buying or selling process - for example:
We may also collect personal information from you over the telephone for buying or selling purposes. We may record telephone calls for training and monitoring purposes.
We will not store any credit or direct card numbers and use a secure online payment platform for processing.
The information we collect about you will be mainly used for the purpose of buying and selling properties or any other product or service we offer. There are also other ways in which we will use your information – these are detailed below.
As a UK based company, all the personal information we process is protected by European data protection standards and, if we ever have to send data overseas, we take care that it's covered by the same high standards.
Certain of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Under the General Data Protection Regulation 2018, you have various rights in relation to your information. Detailed below are your rights and a description of each one.
You have the right to:
If you have changed your mind about receiving marketing from us, you can opt out at any time by emailing us at firstname.lastname@example.org and we will remove you from our mailing list.
We pride ourselves on treating your data with the utmost care and security. Our systems meet or exceed industry standards and we are constantly monitoring these to provide improvements where available.
We will never store passwords in plain text, nor will we allow anyone to access your data unless they have a justifiable reason to do so.
If you have a complaint about how we handle your data, please write to us on:
By email at email@example.com
By letter, addressed to: Vesta Global Limited, 29 Charlotte Road, London, EC2A 3PF; or
By telephone on: +44 20 3950 8310.
Please include your name and address, a contact telephone number, the email address you signed up with and details of why you are unhappy. If we do not have enough information to investigate your complaint, we will contact you to ask for further information.
We will investigate your complaint promptly and will respond to you as soon as we can detailing our findings of your complaint.
If we have been unable to resolve your information rights concern, you can raise the matter with the Information Commissioner’s Office (“ICO”). They will use the information you have provided, including our response to your concerns, to decide if your concern provides an opportunity to improve information rights practice.
You can contact the ICO by either:
Calling their helpline on: 0303 123 1113, or;
Using their live chat system on their website (https://ico.org.uk/make-a-complaint).
Last updated: 29th May 2019.
All information contained in this website is provided as a guideline only, is based on estimates and assumptions, may not be accurate or complete, and is subject to change. We make no representations or warranties with regards to this information, expressed or otherwise. A buyer who relies on such information does so at their own risk. Buyers are advised to seek independent financial advice and should undertake their own due diligence.
Your capital is at risk. Property values may decline and the property might not be able to be rented at amounts sufficient to cover debt interest costs, operating expenses and liabilities, and might not result in a positive cash flow. Property is an illiquid asset and should not be viewed as a short-term investment.
In no event will we be liable for any loss or damage, including without limitation any loss or damage arising directly or indirectly out of or in connection with the use of this website and the information contained therein.
Copyright © 2019 Vesta Global Limited. All rights reserved.