Vesta has partnered with Touchstone, an organisation trusted by the UK’s biggest landlords, to provide a property and portfolio management service to our customers throughout the UK. With over 20,000 properties under management they have extensive local knowledge and expertise across Lettings, Tenant On-Boarding, Tenancy Management and Property Management.
Using extensive local knowledge and expertise Touchstone can help across all aspects of Lettings, Tenant On-boarding and Tenancy Management. They work with new and experienced landlords and manage a broad range of residential property.
Touchstone tailor their service to each client and provide proven expertise across a range of property stock and tenures. Their dedicated managers ensure best practice and compliance for your tenants, properties and portfolio.
The Touchstone team are skilled in all aspects of managing portfolios, from marketing and lettings and strategic asset management; right through to their use of cutting-edge data and reporting to help keep you informed and optimise your property assets.
We first came across Touchstone when we were asked to sell a significant client’s portfolio. The portfolio was managed by Touchstone and we found the professionalism, attention to detail and tenant management was so good that when we decided to select a partner to provide Vesta customers with a Lettings and Property Management service they were a natural choice.
Vesta CEO, Russell Gould
Ranging from Lettings, Customer On-Boarding, Tenancy Management and Property Management.
Whether you are an experienced landlord, institutional investor or just starting out, Touchstone have a lettings package to suit your needs.
They are able to offer an experienced and professional service to help you achieve the investment returns you are looking for.
Touchstone’s services cover marketing and advertising your property, progressing handling customer applications and reference management through to handling all tenancy administration and move-ins.
They will take care of rent collection, deposit monies and ensure all statutory legal checks and requirements are adhered to. Your customer can then enjoy a repairs and maintenance service 24/7, throughout the year.
Touchstone Lettings team has vast experience of undertaking appraisals for individual properties and portfolios, and guiding new clients on their property or portfolio requirements.
Where units are tenanted they will agree and implement an appropriate handover to ensure a seamless transition for your customer.
From referencing, credit checks and guarantors through to the drafting and signing of the tenancy, Touchstone have it covered.
All move–in deposit monies and rent collection is handled by their team as well as the inventory and check-in process.
Touchstone property management team are available Monday to Friday to answer any customer or client queries and handle any repairs and maintenance.
For any matters arising outside of core hours they have an ‘out of hours’ contact centre through their parent company Places for People to provide the necessary support.
Touchstone manage performance through their specialist credit control team who closely monitor all customer rent accounts, and agree a reporting structure with you around rent collection and credit control.
With a pipeline of 4000+ properties, we have a wide range to choose from buy-to-lets, HMOs, blocks and portfolios.
Chester-le-Street, DH2 2PS
All information contained in this website is provided as a guideline only, is based on estimates and assumptions, may not be accurate or complete, and is subject to change. We make no representations or warranties with regards to this information, expressed or otherwise. A buyer who relies on such information does so at their own risk. Buyers are advised to seek independent financial advice and should undertake their own due diligence.
Your capital is at risk. Property values may decline and the property might not be able to be rented at amounts sufficient to cover debt interest costs, operating expenses and liabilities, and might not result in a positive cash flow. Property is an illiquid asset and should not be viewed as a short-term investment.
In no event will we be liable for any loss or damage, including without limitation any loss or damage arising directly or indirectly out of or in connection with the use of this website and the information contained therein.
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